Answers, not scripts.
Straight answers to the questions we get most. Can't find yours? Our team replies daily.
Questions and answers
Yes. With a Managed Server plan our engineers handle operating-system and security updates, hardening, monitoring, backups and incident response, so your team can focus on your product.
In the European Union: our data centres are in Eygelshoven (Netherlands), Falkenstein (Germany) and Luxembourg. D-SERV GAMING LIMITED is a UK-registered company (no. 14130218).
Yes. Our Data Processing Agreement is part of our Privacy Policy: you are the controller and D-SERV acts as the processor. Contact sales if your legal team needs it as a separate document.
Yes. Tell us what you run and what you need via the Talk to sales form and we will propose a setup and price, usually within one business day.
Yes. Every order generates an invoice in EUR or GBP in the client area, with your company details.
We don’t offer free trials, but every hosting service is covered by our SLA and the REFRESH15 code takes 15% off your first 1 months, so trying us is low-risk.
Yes. Open a ticket and we’ll move your server between the Netherlands and Germany, including files and databases, free of charge.
Eygelshoven, Netherlands (Enterprise, 10 Gbps), Falkenstein, Germany (Budget, 1 Gbps) and Luxembourg (Web hosting, 10 Gbit/s).
Game servers, VPS and Discord bots are provisioned automatically after payment — most game titles deploy instantly, and servers with custom mods are ready within about 15 minutes.
Yes, for free. Open a migration ticket with access details and our engineers move your servers, files and databases.
Developers, communities and businesses that need full root access — to run custom software, multiple game servers under Pterodactyl, databases, APIs or web stacks — and are comfortable administering Linux.
VPS plans are unmanaged: we keep the hardware, network and hypervisor healthy and help with anything on our side. For software inside your VM, we offer paid setup services (Pterodactyl, phpMyAdmin, FastDL) and hourly system administration.
D-SERV OS, Ubuntu 22.04, 20.04 and 18.04, and AlmaLinux 8.9. You pick at checkout and can reinstall any time from the client area.
Yes. Move up to any higher tier at any time without reinstalling — the price difference is prorated, and your data, IPs and configuration stay intact.
Yes. Add sub-users in the game panel with granular permissions (console, files, databases, schedules) without sharing your login.
Yes. Both parties open a ticket confirming the transfer and we move the service between client accounts.
Stay with us and unlock up to 20% off, monthly credits and a free web hosting plan — Bronze at 6 months, Silver at 12, Gold at 18 and Platinum at 24.
Hosting and SaaS refunds are issued as account credit, not cash. Custom work is non-refundable once started. See the SLA & Refund Policy for details.
PayPal (instant activation), direct bank transfer and Revolut. We invoice in EUR and GBP.
Yes — code REFRESH15 takes 15% off your first 1 months on all hosting until 28 November 2026.