EU data residency
Your servers, websites and mailboxes are hosted in Eygelshoven (Netherlands), Falkenstein (Germany) or Luxembourg — you choose the location.
Security · GDPR · EU data
Security and compliance, in plain language.
Where your data lives, who can touch it and what we commit to — the answers your customers, auditors and legal team will ask for.
GDPR & Data Processing Agreement
Our DPA defines you as the controller and D-SERV as the processor, with security, deletion, sub-processor and breach-notification terms.
Network protection
DDoS mitigation on every location — advanced ddos protection in the Netherlands, basic ddos protection in Germany — on 1 Gbps–10 Gbps uplinks.
Reliable hardware
DDR5 ECC memory corrects errors before they corrupt data; PCIe Gen4 NVMe storage on enterprise AMD Ryzen 9 7950X3D platforms.
Backups
Daily JetBackup snapshots on business hosting, and managed backups with restores on Managed Server plans.
Uptime SLA
A 99.9% monthly availability target on hosting and SaaS services, with compensation as service credits.
How we handle your data
- Customer data is used only to provide the services, handle billing and keep our infrastructure secure.
- Data is kept only as long as legally or contractually necessary, and deleted on termination or when retention periods end.
- Access controls, encryption and monitoring protect the data we process.
- Payment details are only ever shared through invoices in our client area or through a support ticket.
- Custom development and design files remain confidential.
- You can access, correct, erase and port your data, and complain to the UK Information Commissioner’s Office (ICO).
Sub-processors
- Data centre & infrastructure providers
- Hosting of servers in NL, DE and LU
- PayPal
- Payment processing
- Revolut
- Payment processing
- Banks
- Bank transfer payments
Company
- Legal name
- D-SERV GAMING LIMITED
- Company number
- 14130218
- Registered in
- United Kingdom
- Data centres
- NL · DE · LU (EU)
Documents
The paperwork, in one place.
Terms of ServicePrivacy Policy & DPASLA & Refund PolicyAcceptable Use PolicyAccessibility (EAA & EN 301 549)
Last revised 14 November 2026.
FAQ
Compliance questions.
Yes. The DPA is part of our Privacy Policy and applies to every customer. If your legal team needs it as a separate signed document, contact sales.
In the country of the location you choose: the Netherlands, Germany or Luxembourg — all inside the European Union.
Yes. Our website, ordering flows and digital services are built to conform to the harmonised European standard EN 301 549 and WCAG 2.1 Level AA, supporting both the European Accessibility Act (Directive (EU) 2019/882) for private-sector digital services and the EU Web Accessibility Directive (Directive (EU) 2016/2102) for public-sector bodies.
D-SERV GAMING LIMITED, registered in the United Kingdom with company number 14130218.
Open a support ticket marked as security or accessibility, or email [email protected]. Our engineers review security and accessibility reports with priority.
Have a security questionnaire? Send it over.
We’ll fill in your vendor or security assessment and answer your legal team’s questions directly.