Accessibility Statement (EAA & EN 301 549) 

1. Commitment & Conformance Standard (EN 301 549 / WCAG 2.1 Level AA)

D-SERV GAMING LIMITED (“D-SERV”) is committed to making its websites, client portals, e-commerce ordering flows and digital infrastructure services accessible to all users, including people with disabilities, in accordance with European and UK accessibility legislation.

Our digital properties are designed, built and audited to conform to the harmonised European technical standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across the four foundational accessibility principles:

• Perceivable: Information and user interface components are presented with high-contrast themes (minimum 4.5:1 for normal text and 3:1 for large text and UI controls), scalable typography up to 200% without loss of content, and text alternatives for non-text elements.
• Operable: Every navigation menu, product selector, modal dialogue, tab list and form can be operated exclusively with a keyboard (Tab, Shift+Tab, Enter, Space, Escape and arrow keys), supported by a “Skip to main content” shortcut and visible focus indicators.
• Understandable: Pages use clear language (lang="en-GB"), predictable navigation, explicit input labels, helpful validation messages and consistent layout patterns.
• Robust: Semantic HTML5 landmarks (<header>, <nav>, <main>, <article>, <footer>) and WAI-ARIA attributes ensure reliable interpretation by modern assistive technologies including NVDA, JAWS, Apple VoiceOver and Android TalkBack.

2. European Accessibility Act — EAA (Directive (EU) 2019/882)

The European Accessibility Act (Directive (EU) 2019/882), which took effect on 28 June 2025, applies to private-sector providers offering essential digital services and e-commerce services to consumers in the European Union.

In alignment with the EAA and EN 301 549 / WCAG 2.1 Level AA benchmarks, D-SERV ensures that:

• E-commerce and ordering flows: Plan selection, location switches, promotional code application, checkout links and account registration are operable via screen readers and keyboard navigation.
• Accessible product information: Hardware specifications, SLA terms, pricing tables and legal documentation are published in structured, machine-readable HTML rather than image-only or inaccessible formats.
• Accessible support services: Technical support, sales consultations and billing assistance are available through accessible text channels (web tickets and email) and compatible with assistive communication tools.
• Statutory exemptions note: Under Directive (EU) 2019/882, microenterprises (fewer than 10 employees and an annual turnover or balance sheet total under €2 million) providing services are exempt from certain mandatory obligations; nevertheless, D-SERV voluntarily maintains WCAG 2.1 Level AA / EN 301 549 conformance across its platform.

3. EU Web Accessibility Directive — WAD (Directive (EU) 2016/2102)

For public-sector bodies, state-run websites, public mobile applications and publicly funded organisations hosted or supported by D-SERV, our infrastructure and web development practices align with the EU Web Accessibility Directive (Directive (EU) 2016/2102) and the harmonised standard EN 301 549.

• Public-sector readiness: Managed hosting, custom web applications and SaaS platforms delivered by D-SERV can be provisioned to meet EN 301 549 (WCAG 2.1 Level AA) requirements out of the box.
• Transparency & statements: This Accessibility Statement is publicly maintained and paired with a direct feedback mechanism so users and public-sector auditors can report any accessibility barriers.
• Scope & statutory exemptions under Directive (EU) 2016/2102: WAD covers public-sector bodies and certain publicly funded entities, with statutory exemptions for schools (except essential administrative functions), public service broadcasters, NGOs not providing essential public services or services specifically for persons with disabilities, and archival or heritage collections.

4. Technical Measures & Motion / Visual Adaptations

To provide a comfortable experience for users with visual, motor, auditory or cognitive disabilities, this website implements the following technical safeguards:

• Reduced motion (prefers-reduced-motion): When your operating system or browser requests reduced motion, non-essential GSAP scroll animations, marquee tickers, radar sweeps and transitions are automatically disabled.
• Adaptive form controls: Selection menus use keyboard-accessible combobox/listbox semantics on desktop and native operating-system pickers on mobile and touch devices (iOS VoiceOver and Android TalkBack friendly).
• Dual high-contrast themes: Visitors can switch at any time between Dark (“Obsidian Mesh”) and Light (“Clean Enterprise Tech”) themes in the header or mobile menu, both engineered for WCAG 2.1 AA contrast compliance.

5. Feedback Mechanism, Accessible Support & Enforcement

We welcome feedback on the accessibility of D-SERV’s website and services. If you encounter an accessibility barrier, need information in an alternative accessible format, or require assistance placing an order or managing a server, please contact us through any of the following accessible channels:

• Email: [email protected] (please include “Accessibility” in the subject line for priority routing).
• Support ticket: https://my.d-serv.uk/submitticket.php (accessible web form in our client area).
• Sales & general enquiry form: /contact-sales or /contact on this website.
• Response commitment: We acknowledge accessibility reports within 2 business days and aim to resolve verified WCAG 2.1 Level AA / EN 301 549 issues or provide an accessible alternative within 10 business days.
• Official EU policy & enforcement resources: If you are not satisfied with our response, you may consult the European Commission’s Web Accessibility Directive policy page (digital-strategy.ec.europa.eu) or the European Accessibility Act overview (commission.europa.eu), or contact your national equality or digital accessibility enforcement body.

§Definitions

• Refund: a return of funds or credit to the client.
• Downtime: a period of service-side unavailability.
• Service credits: non-cash account credits applied to future invoices.
• Illegal activity: actions prohibited under UK law or the law of the client’s jurisdiction.