§Privacy Policy
Data we collect
- Account details
- Billing information
- Server logs
- Project files
Why we use it
To provide the services, handle billing and keep our infrastructure secure.
Retention
Data is kept only as long as necessary for legal or contractual purposes.
Your rights
You have the right to access, correct, erase and port your data, and to complain to the UK Information Commissioner’s Office (ICO).
Confidentiality
Custom development and design files remain confidential.
Data Processing Agreement
- Roles: the client is the Controller; D-SERV is the Processor.
- Data in scope: account data, hosting logs, and development and design files.
- Security: encryption, access controls and monitoring.
- Deletion: on contract termination or when the legal retention period expires.
- Sub-processors: PayPal, Revolut, banks and data centre providers.
- Breach notification: within legal timeframes; liability for upstream provider breaches rests with those providers.
§Definitions
- Refund: a return of funds or credit to the client.
- Downtime: a period of service-side unavailability.
- Service credits: non-cash account credits applied to future invoices.
- Illegal activity: actions prohibited under UK law or the law of the client’s jurisdiction.
Questions about these terms? Open a ticket and our team will help.