Support Essentials
Small teams that need a reliable admin on call
€59.00/mo
Billed monthly · no long-term contract
- Engineer time
- 4 hours / month
- Effective rate
- €14.75 / hour
- Extra hours
- €15.00 / hour
- Reporting
- Monthly summary
IT support · Sysadmin retainers
An ops team on call for you.
A monthly block of engineering time for your infrastructure — servers, networks, deployments and day-to-day administration.
- UK company · No. 14130218
- EU data centres · NL · DE · LU
- 99.9% uptime SLA
- GDPR Data Processing Agreement
- Company invoices in EUR & GBP
- Real engineers, no scripts
- Support: Daily, 09:00–22:00 (CET)
Plans and monthly prices
Support Growth
Growing companies with regular changes
€159.00/mo
Billed monthly · no long-term contract
- Engineer time
- 12 hours / month
- Effective rate
- €13.25 / hour
- Extra hours
- €15.00 / hour
- Reporting
- Monthly summary
Support Partner
An outsourced sysadmin for your whole stack
€379.00/mo
Billed monthly · no long-term contract
- Engineer time
- 30 hours / month
- Effective rate
- €12.63 / hour
- Extra hours
- €15.00 / hour
- Reporting
- Monthly summary
One-off job instead? We also work hourly at €15.00 per hour.
What we can take on
Your infrastructure, looked after.
Servers & hosting
Setup, updates, troubleshooting and performance tuning — on D-SERV or on your existing providers.
Deployments
CI/CD pipelines, Docker, staging environments and release support.
Security
Hardening, access reviews, SSL, firewall rules and patching routines.
Backups & recovery
Backup strategy, restore tests and recovery when something goes wrong.
Monitoring
Uptime and resource monitoring with alerts that reach the right person.
Email & DNS
Domains, DNS, mail deliverability (SPF, DKIM, DMARC) and mailbox issues.
Every retainer includes
- Ticket and email support from our engineers
- Server setup, updates and troubleshooting
- Monitoring and alerting setup
- Backup and restore management
- Security reviews and hardening
- Monthly summary of work done
FAQ
How retainers work.
Additional work is billed at €15.00 per hour, and we agree it with you before we start. You can also move to a larger plan at any time.
Yes. We can work on servers and services at other providers, as long as we are given the necessary access.
Through our ticket system. Every request is logged, and you receive a monthly summary of the work done and hours used.
Tell us what keeps you up at night.
Tell us what you run today. We’ll recommend a setup, give you a fixed monthly price and migrate you for free.